Refund policy

If the order has not yet been packed, then I will cancel your order if requested.

You can always contact us for any return question at cocobunnistudio@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
All sales are final. I do not currently accept returns or exchanges. If there are any issues with your order, please contact or email me at cocobunnistudio@gmail.com!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. View your account here.

Refunds
All sales are final. I do not currently accept returns or exchanges. If there are any issues with your order, please contact or email me at cocobunnistudio@gmail.com!